SHIPPING & RETURNS
SHIPPING POLICY
At Avora, our goal is to offer you the best shipping options, no matter where you live. We partner with global merchants and top-tier suppliers to provide you with the latest trends in fashion, beauty, and tech at the best prices.
By placing an order with us, you agree to the following shipping terms:
Delivery Times: Orders are processed and shipped within 1 to 3 business days. Delivery to the final address takes 5 to 7 business days.
Tracking: The customer receives the tracking code by email, but it may take up to 72 hours to start updating in the system.
Customs Fees: Any fees or taxes charged by customs in the destination country are the sole responsibility of the customer.
Incorrect Address: If the customer enters the wrong address at checkout and the package is not delivered, the store is not responsible for the loss or the cost of new shipping.
Stolen/Lost Packages: The store is not responsible for packages that disappear after the tracking system marks the status as "Delivered".
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Avora. If you change your mind, our return process is straightforward.
1. Return Window and Eligibility
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
You must provide the receipt, order number, or proof of purchase.
2. Exceptions and Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
Personal care goods (such as opened skincare, makeup, and beauty tools).
Intimate apparel, swimwear, and undergarments.
Gift cards and final sale items.
3. Damages and Order Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. You may be required to provide clear photos or a short video of the defective item.
4. Return Shipping and Refunds
Shipping Costs: Customers are responsible for paying their own return shipping costs to our designated return facility. Initial shipping costs paid at checkout are non-refundable.
Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original method of payment within 7 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.